betvisa bd's Privacy Policy

1 Introduction and Scope of the Policy

betvisa bd ("we", "us", "platform") operates an online betting and casino service for users in Bangladesh. When you use our website, create an account, or take part in any service, you share certain information with us. This privacy policy explains how that information is collected, processed, stored, and protected.

This policy applies to the betvisa bd website, mobile application, and all digital channels. Our Terms and Conditions together with this policy form the complete agreement between you and us. Please read this policy carefully before using the platform.

betvisa bd services are for persons aged 21 or older only. We do not knowingly collect personal information from minors.

2 What Information We Collect

2.1 Information You Provide Directly

During account registration, verification, and use of services, you provide the following information:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Residential address
• Financial transaction details — bKash, Nagad, Rocket, and Upay account numbers
• Username and password for login (stored with encryption)
• OTP verification details

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

• Internet Protocol (IP) address and device identity
• Browser type, operating system, and device model
• Site entry and exit times, pages visited
• Betting and gaming activity logs
• Information collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and financial transaction processing, we may receive relevant information from mobile financial service providers. This information is used for security purposes only.

3 Purpose of Using Information

betvisa bd uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify login, process deposits and withdrawals, and operate betting activities. This information is essential to keep all transactions secure, starting from a minimum deposit of ৳300.

3.2 Identity Verification and Fraud Prevention

Identity verification is carried out to ensure account security, prevent unauthorised access, and stop financial fraud. Every transaction is kept secure using SSL encryption and advanced security technology.

3.3 Customer Support

To resolve your issues quickly through 24/7 live chat and email support, our support team needs access to certain details of your account.

3.4 Ensuring Responsible Gaming

Gaming activity data is reviewed to identify potentially harmful behaviour. Support is provided to users where needed under our Responsible Gaming policy.

3.5 Bonuses and Promotional Offers

Relevant promotional offers may be sent based on your betting history and preferences, such as weekly reload bonuses or special offers during the cricket season. You can opt out of promotional communications at any time.

3.6 Analytics and Platform Improvement

Anonymous analytics data is used to assess platform performance, improve user experience, and identify technical issues.

4 Disclosure and Sharing of Information

betvisa bd does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Trusted service providers handling payment processing, identity verification, and technical infrastructure may have limited access to information. These partners are bound by strict data protection agreements and may not use this information for any other purpose.

4.2 Legal Obligations

Information may be disclosed to authorities as required by court order, lawful investigation, or applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, user information may be transferred. We will notify users in advance in such cases, and data protection under this policy will be maintained.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active, perform security checks, and enable basic platform functionality — these cannot be disabled.
• Functional Cookies: Used to remember your language preference, betting settings, and personalised experience.
• Analytics Cookies: Collect anonymous statistics about site usage to help improve services.

5.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings, though some features may become limited as a result. Please refer to your browser's help page for more information.

6 Data Security Measures

betvisa bd follows industry-standard technology and processes to secure your information:

• SSL Encryption: All communication between the website and servers is encrypted using SSL technology.
• Data Encryption: Stored sensitive data, particularly passwords and financial information, is protected with strong encryption.
• Access Controls: Only authorised staff may access information on a need-to-know basis.
• Regular Security Assessments: Regular security audits are conducted to identify and address system vulnerabilities.
• Data Backup: Data is backed up regularly using secure methods.

However, no method of transmitting or storing information over the internet can be claimed to be 100% secure. In the event of any security breach, we will act promptly and notify affected users.

7 Data Retention Period

We retain your information only for as long as necessary. Generally:

• Account information — for as long as the account is active and, after closure, for the period required by legal obligations.
• Financial transaction records — retained for an extended period to meet legal requirements.
• Communication logs and customer service records — retained for a set period to ensure service quality.
• Analytics data — may be retained in anonymous form for an extended period.

If you request account closure, information beyond what is required by legal obligations will be deleted as soon as reasonably possible.

8 Your Rights

As a betvisa bd user, you have the following rights over your own information:

8.1 Right to Know

You can find out what information we hold about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be changed directly from your account settings.

8.3 Right to Deletion

Except where required by legal obligations, you can request that your personal information be deleted. Closing your account will initiate the process of deleting the associated information.

8.4 Right to Restrict Processing

In certain specific circumstances, you can request that the processing of your information be limited or suspended.

8.5 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you can turn them off at any time from your account settings or by contacting customer support.

To exercise any of your rights, contact our customer support team via 24/7 live chat or write to us by email: [email protected]

9 Protection of Children and Minors

All betvisa bd services are strictly for users aged 21 and above. We do not knowingly collect any information from persons under 21. Age is verified at the time of account registration.

If we are informed that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

10 International Data Transfers

Our servers and processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we will ensure it is stored with appropriate protection measures in place. We comply with applicable data protection standards for international transfers.

11 External Links and Third-Party Services

Our platform is connected to third-party services such as payment gateways and game providers. These third parties have their own privacy policies. betvisa bd is not responsible for information collected while using those services. You should therefore read their privacy policies before using those services.

12 Policy Changes and Updates

betvisa bd may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform and/or notify you at your registered email address. Continued use of the site after any change will be taken as your acceptance of the updated policy.

To learn more about us and our approach to services, read our About Us page.

13 Contact Us

If you have any questions, complaints, or information-related requests about this privacy policy, please contact us:

• Live Chat: 24/7 live chat support — in both Bengali and English
• Email: [email protected]

For privacy-related requests, our team generally responds as soon as possible after being contacted. For general questions, you will find detailed answers in our FAQ section.